The customer support that you can receive from your web hosting supplier is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got a technical issue with a current account. Prompt and accurate info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from a genuine website hosting provider not from a reseller. When you purchase a hosting account through a company that doesn't own its servers and it cannot access them right away, it's almost certain that you'll wait for a few days so as to receive a response to any question, which means that your sites may remain offline for quite a while. Alternatively, a supplier which offers different ways of communication and has a technical support crew available at any time will assist you to right away and help you decrease or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Web Hosting

All of our web hosting offer you 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our website hosting solutions before you make a purchase or you are an existing customer and you have a question or some issue, you'll be able to contact us any time, which includes holidays and weekends. We have a number of channels to contact us - a couple of telephone lines globally for your convenience as well as live chat support for billing, pre-sales and general questions; emails as well as support tickets for more technical issues or any issues that need more time to analyze and take care of. Unlike many other web hosting providers, our trouble tickets come with a guaranteed max response time of only 1 hour, so no matter what your issue is, it will be resolved in a timely manner and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

We're aware how essential it is to receive prompt help, in particular when your site is not working efficiently for whatever reason. All of our semi-dedicated servers feature 24/7 customer and tech support, so if anything comes up, you are able to use several ways to let us know - phone line with a few local numbers internationally, live chat, email messages and tickets. The first two options are for billing, pre-sales and common matters, which means that in case you do not have an account yet, for example, you will be able to get extra details regarding our services, or we can assist you with less complex technical matters. The next two methods are for solely tech problems or everything that is more time-consuming since it's quicker to follow the dialogue between you and our tech support crew. The guaranteed maximum reply time for them is just one hour, the typical one - 15-20 minutes, therefore you will not need to wait for an entire day to get assistance as you may have to do with various other providers.

24/7 Customer Support in VPS Servers

If you purchase a VPS server through our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local phone numbers in the U.S.A., the UK and Australia along with a live chat service. When you are a current customer and you want help with some technical issue which requires more time to investigate or resolve, you will be able to open a ticket through your billing account or you can send an email and we will take care of the trouble and send you a response within the hour. The reply time is warranted 24/7, including weekends and holidays, yet for many issues it takes no more than 30 mins to get support. The support service covers the VPS and all the pre-installed software it comes with, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer feature 24/7 support through various means of communication and with a one-hour max response time guarantee. If you want to find out more about the packages or you have some general or billing questions, you are able to call one of the local numbers we have around the globe or you can use our live chat support and consult with a live agent. For entirely technical problems which need assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an e-mail message, since all of these channels are more appropriate to keep track of a specific matter. The reply time for them rarely surpasses 30 minutes, so that you can forget all about having to wait for a full day so as to receive help. The support service is available for any server-related issues, including the pre-installed software. When you need help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all of the plans.