If you have purchased a hosting package and you’ve got some inquiries relating to a given function/feature, or in case you have experienced a certain difficulty and you require assistance, you should be able to get in touch with the respective customer service team. All web hosts use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, due to the fact that the most efficient way to deal with an issue most often is to submit a ticket. This model of correspondence makes the replies exchanged by both sides simple to follow and permits the client service team representatives to escalate the issue in the event that, for example, a sysadmin needs to interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you must have at least two separate accounts to contact the support team and to actually administer the hosting space. Constantly switching between the accounts may sometimes be a headache, not to mention the fact that it requires quite a long time for most hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Web Hosting

In stark contrast with what you may find with numerous other web hosting companies, the ticketing system that we use with our web hosting is part of the Hepsia hosting Control Panel, which is included with all hosting accounts. You won’t have to remember different sign-on names and passwords, since you will be able to manage your tickets and the hosting account itself from one place. So, if you have an inquiry or come across an obstacle, you can get in touch with our client service staff members on the spur of the moment. Our system features an intelligent search functionality. This suggests that even in case you’ve sent a ton of tickets through the years, you’ll be able to track down the one that you want without difficulties. In addition, you can read knowledge base guidelines for handling commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with our company and you’d like to touch base with our help desk staff representatives, you will be able to post a ticket directly from your Hepsia hosting Control Panel instead of going through an entirely different technical support platform like you’ll need to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will enable you to send a new ticket without any hassles and to browse through older tickets using a clever search filter. Also, you’ll be able to have a look at the applicable knowledge base articles that our system will present you with on the basis of the problem category that you choose for your new ticket. You can do all of the above-mentioned operations without logging out of your Control Panel at any time, which goes to say that if you encounter any predicament or have an enquiry, you can get in touch with our support engineers and fix the given problem within the hour using one single support platform.