Technical Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Time Guarantee

  • Every assistance request you submit to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your ticket or e–mail calls for further assistance from a system administrator, we’ll without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of the Managed Servers package, any of the server management services included there will be performed at a time that is suitable for you.

  • Top quality support service

  • A Top–Class Help Desk Support Service

  • Should you need help while using the Web Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated server for you, don’t hesitate to contact the technical support team anytime through the ticketing system. What’s more, should you require help administering your dedicated hosting server, you can order the Managed Servers package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting services, backup hard disk drive storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Web Hosting Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather handy integrated knowledgebase that will guide you step by step on all the actions that you can perform. The majority of instructional articles in addition video versions which show all the actions that you can perform in a very illustrative manner. You can find the instructional articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.