Help and Support Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Guarantee

  • Each ticket that you submit to the technical assistance staff will be responded to within about 60 mins. All regular problems will be resolved straight away. However, if the support request you have sent calls for the aid of a skilled admin technician, we are going to address the ticket to him and will let you know about the delay.

  • Top quality support service

  • Qualified Tech Help Service

  • Our tech assist staff is going to be online for you round–the–clock to to attend to all assistance request tickets that you submit. We offer technical assistance for all the software packages that are pre–installed on your hosting server. These include our in–house built Web Hosting Control Panel, the chosen OS and the server management panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each part of the Web Hosting Control Panel that is provided with no charge with your VPS gives an included knowledge base. One can find a group of extensive how to posts and a group of step by step video lessons that illustrate all the common web site administration tasks. You can access them by clicking on the Help or Video control keys in the top right corner of each Control Panel section.